RESF - Privacy Policy

PRIVACY POLICY

RESF – Real Estate Sales Force

Effective Date: 1 October 2026
Last Updated: 1 October 2026

RESF – Real Estate Sales Force (“RESF,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how personal information is collected, used, shared, and protected when you use our mobile application and related services.

RESF is designed to help real estate professionals manage leads, customer interactions, follow-ups, property enquiries, site visits, and sales activities.

1. Information We Collect

Depending on the features available to your account and how you use them, we may collect:

Account and Profile Information
Your name, email address, mobile number, organisation, user role, and information required to create and manage your account.

Customer and Sales Information
Information entered by you or your organisation, including customer names, contact details, property preferences, enquiries, lead status, follow-up notes, appointments, site visit details, and sales records.

Uploaded Information
Photos, documents, and other files you upload through the App.

Support Communications
Information you provide when reporting a problem, requesting assistance, or contacting our support team.

Technical Information
Device and app information, such as operating system, app version, IP address, access logs, and diagnostic information used to maintain and troubleshoot the service.

You should upload information about customers or other individuals only when you are authorised to do so and have provided any necessary privacy notices or obtained required consent.

2. How We Use Information

We use information to:

• Provide and maintain RESF’s services.

• Create accounts and manage user access.

• Manage leads, property enquiries, and customer records.

• Organise follow-ups, appointments, and site visits.

• Enable collaboration among authorised team members.

• Generate business reports and sales activity summaries.

• Send relevant reminders, account updates, and service notifications.

• Respond to support requests.

• Detect misuse, prevent unauthorised access, and troubleshoot technical issues.

• Meet applicable legal obligations and resolve disputes.

Where consent is required for a particular use, we request it separately. This Privacy Policy does not replace permission requests or specific consent required within the App.

3. App Permissions

Depending on the features enabled, RESF may request access to:

Camera
To capture photos that you choose to attach to property records, site visits, or other supported business records.

Photos and Documents
To upload images or documents you select for use within the App.

Notifications
To deliver follow-up reminders, appointment alerts, lead updates, and service messages.

Location
Where a location-based feature is available, location access may be requested to support functions such as recording a site visit or verifying a field activity. The relevant feature should explain when location is collected and how it is used before access begins.

You can manage permissions through your device settings. Denying or revoking a permission may affect the related feature.

4. Location and Background Tracking

Location information is sensitive personal information. Any location collection must be limited to the purpose explained to you when you enable the relevant feature.

If a feature requires collection while the App is closed or not in use, a separate in-app disclosure must explain the background collection, its purpose, and when it takes place before requesting your consent and device permission.

You may revoke location permission through your device settings. Your organisation’s administrator may have access to location records associated with work activities where this is part of the disclosed feature.

5. Information Shared Within Your Organisation

If you access RESF through your employer or another organisation, authorised administrators and team members may access information associated with your work account according to their assigned permissions.

This may include assigned leads, customer interactions, follow-up records, site visits, and sales activity reports.

Your organisation is responsible for informing you about its internal employee and customer data practices. Contact your administrator for questions about how your organisation uses business records.

6. Sharing with Other Parties

Information may be shared with:

• Service providers: Providers supporting hosting, storage, technical maintenance, notifications, and other functions necessary to operate the App.

• Recipients you select: When you direct the App to share or export information.

• Legal authorities: Where disclosure is required by applicable law, a court order, or a valid legal request.

• Parties protecting rights and security: Where necessary to investigate fraud, address misuse, or protect users and the service.

• Business successors: In connection with a merger, acquisition, or transfer of the service, subject to applicable privacy obligations.

Service providers should only receive the information needed for their assigned functions and handle it under appropriate contractual obligations.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, or loss.

However, no internet transmission or electronic storage method is completely secure. You are responsible for keeping your account credentials confidential and notifying us promptly if you suspect unauthorised access.

8. Data Retention

Personal information is retained only for as long as necessary for the purposes described in this policy, including providing the service, maintaining relevant business records, resolving disputes, and meeting legal obligations.

Retention depends on the type of information, account status, organisational requirements, and applicable legal requirements.

When information is no longer required, it should be deleted or anonymised. Backup copies may remain until they are removed through the applicable backup retention cycle.

9. Your Privacy Choices

Subject to applicable law and the nature of the information, you may request:

• Access to personal information held about you.

• Correction of inaccurate or incomplete information.

• Deletion of your personal information.

• Withdrawal of consent where processing is based on consent.

• Information about how your personal information is used or shared.

You can also manage device permissions and notification settings through your device.

Where your organisation controls the relevant business records, we may coordinate with it to respond to your request. This does not limit any rights you have under applicable law.

10. Account and Data Deletion Requests

To request deletion of your RESF account and associated personal information, email:

futurehomeandfarm@gmail.com

Use the subject line “RESF Account Deletion Request” and include your registered mobile number or email address so we can identify your account. Do not send your password.

We may request reasonable verification before processing the request to prevent unauthorised deletion.

Certain information may need to be retained to meet legal obligations, resolve disputes, prevent fraud, or preserve records that your organisation is entitled or required to retain. Where applicable, we will explain the reason for retention and the relevant retention period.

Uninstalling RESF from your device does not automatically delete your account or information stored on our systems.

11. Third-Party Services and Links

The App may provide access to external services or links that you choose to use. Those services operate under their own privacy policies.

Review their policies before providing information to them. Our use of service providers to operate RESF remains subject to the data-handling purposes described in this policy.

12. Children’s Privacy

RESF is intended for adult business users and is not directed at children under 18.

If you believe a child has provided personal information through the App, contact us so we can investigate and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our services, data practices, or applicable requirements change.

The updated version will display a revised “Last Updated” date. Where required, we will provide additional notice or obtain consent before introducing a new use of personal information.

14. Contact Us

For privacy questions, complaints, or requests concerning your personal information, contact:

RESF – Real Estate Sales Force
Email: futurehomeandfarm@gmail.com
Phone: +91 84400 90901
Address: 13, Vastu Shree Colony, Manyawas, Mansarovar, Jaipur, Rajasthan – 302020, India.